Effective Date: 10 April 2025

At Taxis Bexleyheath, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website, book our services, or interact with us.

By using our services and website, you agree to the practices outlined in this Privacy Policy.

1. Information We Collect

We may collect the following types of personal data when you use our services:

• Personal Information: This includes your name, phone number, email address, and any other information you provide during the booking process or when contacting us.

• Booking Details: This includes information related to the services you request, such as your pickup and drop-off locations, time of service, and special requests (e.g., baby seats, wheelchair access).

• Payment Information: We collect payment details when you make a booking, including credit or debit card information. Payment details are processed securely by our trusted payment gateway provider.

• Technical Data: We may collect information about how you access our website, including IP addresses, browser type, and device type, through cookies and similar technologies.

2. How We Use Your Information

We use your personal information for the following purposes:

• To Provide Services: To process bookings, schedule rides, and provide the requested services (e.g., airport transfers, minicabs, executive car services).

• To Communicate with You: To confirm your bookings, send reminders, updates, or important information regarding your ride.

• To Improve Our Services: We use feedback, reviews, and booking data to enhance our services, streamline the booking process, and improve customer experience.

• To Process Payments: We use payment information to complete transactions for booked services.

• To Comply with Legal Requirements: We may need to use your information to comply with legal obligations or resolve disputes.

3. How We Protect Your Information

We take the protection of your personal information seriously. We implement technical, physical, and organizational measures to safeguard your data from unauthorized access, alteration, disclosure, or destruction.

• Data Encryption: Payment details and sensitive information are processed using secure encryption technology.

• Access Control: Access to your personal information is limited to employees or contractors who need it to perform their duties.

• Data Retention: We retain personal data only for as long as necessary to provide services, meet legal obligations, or resolve disputes.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies on our website to improve user experience and analyze website usage. Cookies are small text files stored on your device that help us remember your preferences and enhance website functionality.

You can control cookie preferences through your browser settings. However, please note that disabling cookies may affect some features of the website.

5. Sharing Your Information

We do not sell, rent, or lease your personal data to third parties. However, we may share your information in the following circumstances:

• With Service Providers: We may share your information with trusted third-party partners who help us provide services (e.g., payment processors, IT support).

• To Comply with Legal Obligations: We may disclose personal information to law enforcement or regulatory authorities if required by law or to protect the rights and safety of others.

• In Business Transactions: If we are involved in a merger, acquisition, or sale of assets, your personal data may be transferred as part of the transaction.

6. Your Rights

You have the following rights concerning your personal data:

• Access: You can request access to the personal data we hold about you.

• Correction: You can request that we correct any inaccuracies in your personal information.

• Deletion: You can request that we delete your personal data, subject to any legal requirements.

• Opt-Out: You can opt out of receiving marketing communications at any time by contacting us or using the opt-out link in emails.

To exercise these rights, please contact us at 📧 info@taxisbexleyheath.co.uk.

7. Third-Party Links

Our website may contain links to third-party websites. Please note that this Privacy Policy applies only to information collected by Taxis Bexleyheath. We are not responsible for the privacy practices of external websites. We encourage you to read their privacy policies before submitting any personal data.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date. Please review this policy regularly to stay informed about how we are protecting your data.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us at:
📧 Email: info@taxisbexleyheath.co.uk
🌐 Website: www.taxisbexleyheath.co.uk

This Privacy Policy was last updated on 10 April 2025.